Refund Policy

Our Refund Policy

At IVBM (OPC) Private Limited, we strive to provide our clients with the highest level of service in accounting and IT solutions. We understand that there may be instances where refunds are necessary. This policy outlines the conditions under which refunds may be issued.

  1. OVERVIEW
    2. 1.1. At IVBM (OPC) Private Limited, we strive to provide our clients with the highest level of service in accounting and IT solutions. We understand that there may be instances where refunds are necessary. This policy outlines the conditions under which refunds may be issued.
  2. ELIGIBILITY FOR REFUNDS
    3. Refunds are considered under the following conditions:

    (i) Service Non-Delivery: If we are unable to deliver the services as outlined in the service agreement.
    (ii) Duplicate Payment: If a client has mistakenly made a duplicate payment for the same service.
    (iii) Cancellation of Service: If a client cancels the service within the stipulated time frame as mentioned in the service agreement.

  3. REFUND PROCESS
    4. To request a refund, clients must:

    (i) Submit a Written Request: Send an email to our customer service at [insert email address] with details of the service, payment proof, and reason for the refund.
    (ii) Review Period: Our team will review the refund request within 10 business days.
    (iii) Refund Approval: If the refund request is approved, we will initiate the refund process immediately.

  4. REFUND METHODS
    5. Refunds will be processed using the same method of payment that was originally used:

    (i) UPI: Refunds will be credited back to the original UPI ID used.
    (ii) Internet Banking: Refunds will be transferred to the original bank account used for payment.
    (iii) Card Payments: Refunds will be credited back to the original card used.
    (iv) EMI: Refunds will be adjusted as per the terms of the EMI provider. Clients should note that interest charges from EMI providers are non-refundable.
    (v) Offline Bank Deposits: Refunds will be made through a bank transfer to the client’s bank account.

  5. PROCESSING TIME
    6. The time frame for receiving a refund varies depending on the payment method:

    (i) UPI and Internet Banking: 7-10 business days.
    (ii) Card Payments: 10-15 business days.
    (iii) EMI: 10-15 business days, subject to the policies of the EMI provider.
    (iv) Offline Bank Deposits: 10-15 business days.

  6. NON-REFUNDABLE SERVICES
    7. Certain services may be non-refundable:

    (i) Services that have already been delivered and accepted by the client.
    (ii) Custom services specifically tailored to the client’s needs unless there is a fault on our part.

  7. CONTACT INFORMATION
    8. For any questions or assistance regarding our refund policy, clients can contact us at:

    (i) Email:@ivbmcs.com
    (ii) Phone: +91 70129 86300
    (iii) Office Address: 1st Floor, Santhi Reverdale, Mountain Road, Near Metro Station, Thykoodam, Vyttila, Ernakulam, Kerala 682019, India.

  8. AMENDMENTS TO THE POLICY
    9. IVBM (OPC) Private Limited reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting on our website.

By availing of our services, you acknowledge that you have read and agree to our refund policy. Thank you for choosing IVBM (OPC) Private Limited for your accounting and IT service needs.